Privacy Policy

Information processing

Depending on the capacity in which you visit or use our Website/services, we may collect and process the following personal data. Each card below lists the categories of personal data, processing purposes, legal basis, and retention period.

A processor is a natural person or legal entity that processes personal data at our request or on our behalf. We may sometimes contract with this party to provide certain products and/or services. In other words: we use processors because it is necessary for the provision of our services. In this case, we will enter into a written agreement with the processor whereby the security of your personal data is guaranteed by the processor. The processor will always act according to our instructions.

We use the following categories of processors:

• -Companies we have engaged for marketing purposes
• -Companies we have engaged for ICT-technical support and hosting purposes
• -Companies we have engaged for administrative purposes (e.g. CRM system)
• -Companies we have engaged for communication purposes
• -Companies we have engaged for online appointment purposes
• -Companies we have engaged for analytical purposes
• -Companies we have engaged for payment purposes

We will not share your personal data with third parties (other than processors) for any purposes, subject to the following exceptions.

In some circumstances, we may be required by law to share certain personal data, including yours, if we are involved in legal proceedings or for compliance with legal obligations, a court order or the instructions of a government agency, to prevent the misuse of our proxies.

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland and Liechtenstein). These are known as “third countries” and may have less stringent data protection laws than those in the EEA. This means that we take additional steps to ensure that your personal data is treated as securely and reliably as it is in the EEA.

We will only transfer your personal data to countries that, in the opinion of the European Commission, provide an adequate level of personal data protection. More information is available from the European Commission. If the third country does not provide an adequate level of personal data protection, we will use specific contracts with external third parties approved by the European Commission (also known as Standard Contractual Clauses: SCC) for the transfer of personal data to third countries. The SCCs guarantee the same level of protection of personal data as would apply under the GDPR. In addition, additional measures are taken to protect your data from unauthorized access. More information is available from the European Commission.

Some rights are complex and not all details are included here. Therefore, please read the relevant provisions and guidelines of supervisory authorities for a full explanation of these rights. You may exercise your rights with respect to your personal data by notifying us in writing at [email protected]. We will respond to your request within one month of receiving your request. We normally aim to provide a full response within that time. However, in some cases, especially if your request is more complex, more time may be required, up to a maximum of three months from the date we receive your request. You will be kept fully informed of progress.

The right to erasure (“right to be forgotten”)

In some circumstances, you have the right to have your personal data erased without undue delay. These circumstances include:

• -The personal data are no longer necessary in connection with the purposes for which they were collected or otherwise processed
• -You withdraw your consent to processing based on consent
• -You object to processing under certain rules of applicable data protection law (the GDPR)
• -The processing is for direct marketing purposes
• -The personal data were processed unlawfully
• -The personal data were collected in the case of a direct offer of services to a child and the processing is thereby based on consent
• -Personal data must be deleted to comply with a legal obligation incumbent upon us

However, there are exclusions to the right to erase data. The general exclusions include where processing is necessary:

• -For the exercise of the right to freedom of expression and information
• -For compliance with a legal obligation imposed on us
• -For the establishment, exercise or defense of legal claims
• -For archiving in the public interest, scientific or historical research or statistical purposes
• -For public health reasons

The right to restrict processing

In some circumstances, you have the right to restrict the processing of your personal data. These circumstances are: you dispute the accuracy of the personal data; the processing is unlawful, but you oppose erasure; we no longer need the personal data for our processing, but you need personal data for the establishment, exercise or defense of legal claims; and you have objected to the processing, pending verification of that objection. If processing is restricted on this basis, we may continue to store your personal data. However, we will only process them otherwise: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for important reasons of public interest.

The right to object to processing

You have the right to object to our processing of your personal data for reasons relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for the purposes of legitimate interests pursued by us or by a third party. If you raise such an objection, we will stop processing the personal data unless we can demonstrate that there are compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or that the processing is for the establishment, exercise or defense of legal claims. In addition, you have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you object, we will stop processing your personal data for this purpose. Furthermore, you have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes for reasons related to your particular situation, unless the processing is necessary for the performance of a task carried out in the public interest.

The right to data portability

To the extent that the legal basis for our processing of your personal data is based on: (a) consent; (b) the processing is necessary for the performance of a contract to which you are a party, or to take action at your request before entering into a contract; or (c) such processing shall be automated, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply when it would interfere with the rights and freedoms of others.

The right to file a complaint with a supervisory authority

If you believe that our processing of your personal data violates the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with a supervisory authority responsible for data protection. In Belgium, the supervisory authority is the Data Protection Authority (GBA). Data subjects from other Member States have the right to complain to their own national supervisory authority. For an overview of the contact details of these authorities, visit the EDPB website.

The right to withdraw your consent

Insofar as the legal basis for our processing of your personal data is consent, you have the right to withdraw this consent at any time. Revocation does not affect the lawfulness of the processing prior to the revocation.

For any questions about how we process your personal data, or to exercise your rights under the GDPR, contact us at [email protected].